Privacy Policy
This policy describes how BrightNest Home Cleaning (“BrightNest,” “we,” “us”) collects and uses information when you visit brightnestcleaning.us or book services.
Who we are
BrightNest provides residential cleaning in Austin, Texas. Contact: 2100 Rio Grande St, Austin, TX 78705; (512) 555-0144; info@brightnestcleaning.us.
Information we collect
You provide
Name, phone, email, service address, scheduling preferences, access instructions you choose to share, pet or allergy notes, and messages you send us.
Automatic
Our hosting may log IP address, browser type, and timestamps for security and troubleshooting. Analytics tools, if enabled with your consent, may process usage data.
Cookies
We use necessary storage for cookie preferences. Optional analytics and marketing tags load only after you consent. See our Cookies Policy.
How we use information
- To schedule, deliver, and bill cleaning services.
- To communicate about appointments, delays, or safety issues.
- To improve our website when analytics are enabled.
- To measure advertising performance when marketing tools are enabled.
- To comply with law and protect rights and safety.
Sharing
We do not sell your personal information. We may share data with service providers (hosting, email) under confidentiality terms, or when required by law.
Microsoft Advertising
External services
Our site may reference third-party sites (e.g., maps). Those services have separate privacy practices; please review their policies.
Retention
We retain booking and contact records as needed to provide services, handle billing disputes, and meet legal requirements. Cookie preferences are stored locally in your browser.
Security
We use reasonable safeguards appropriate to a small business. No online transmission is completely secure.
Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict certain processing, and to withdraw consent for optional cookies via our cookie settings.
Children
Our services are not directed to children under 16, and we do not knowingly collect their personal information.
Changes
We may update this policy; the date above will change when revisions are posted.